PhotoLabs FaceSwap AI – Privacy Policy

Effective Date: September 23, 2025

Last Updated: September 23, 2025

This Privacy Policy explains how PhotoLabs ("we," "our," or "us") collects, uses, shares, and protects your information when you use our FaceSwap AI API, web platform, playground, and related services (collectively, the "Service"). By using FaceSwap AI, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use FaceSwap AI:

  • Account Information: Email address, login credentials, subscription preferences, and payment details.
  • Uploaded Media: Videos, images, and files you submit for face swapping.
  • Generated Content: Face-swapped videos and outputs produced by our AI models.
  • Support Communications: Messages sent to our support team via email or the platform.

2. How We Use Your Information

We use collected information to:

  • Operate, maintain, and improve the Service.
  • Process payments, subscriptions, and billing.
  • Deliver face-swapped results securely and efficiently.
  • Respond to user inquiries and support requests.
  • Ensure compliance with our Terms of Service and legal obligations.
  • Enhance and develop new AI features for the platform.

3. Data Storage & Privacy

You have full control over your media. You can upload videos/images from your S3 bucket, or use Base64 encoding for input/output if you prefer not to use cloud storage. By default, we do not store your media unless you explicitly choose to.

Temporary Storage

Media and generated content may be stored temporarily to process requests efficiently.

Deletion Requests

You may request deletion of any uploaded media or generated content by contacting support.faceswap@photolabs.dev.

4. Sharing of Information

We do not sell your personal information. We may share information only with:

  • Service Providers: Vendors who help us operate the Service, including cloud and payment providers.
  • Legal Compliance: When required by law, regulation, or legal process.

5. Security

We implement reasonable administrative, technical, and physical measures to protect your data. However, no system can be completely secure.

6. Children’s Privacy

FaceSwap AI is not intended for individuals under 18. We do not knowingly collect information from minors.

7. Updates to this Policy

We may update this Privacy Policy periodically. Continued use of the Service indicates acceptance of the updated policy.

8. Contact

Questions or concerns about this Privacy Policy can be directed to:

Email: support.faceswap@photolabs.dev